Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 20 of 24 for “"Customer Reviews"”.
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Novel context-based text analytics methods with applications on customer reviews for products and services
… neural language model that is 1) able to detect customer satisfaction- and dissatisfaction-related elements on online reviews from hotels and restaurants, and 2) capable of providing a list of interpretable sentences with their scores of closeness to customer satisfaction that summarizes a large …
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Management responding strategy to customer online reviews : a case study of hotels in Taiwan
… their online reputations by responding to online reviews. In this study, we analyzed online customer reviews and the responses of 31 hotels. A clear trend was observed: hotels are putting more resources into online management responses. We also interviewed ten hotels to learn how they manage these …
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Customer Preferences in Small Fast-Food Businesses: A Multilevel Approach to Google Reviews Data
Online reviews influence customers' decisions and present publicly available data to investigate their preferences on dining experience attributes. This study compares customer reviews of small fast-food businesses to national fast-food chains and builds executable recommendations to small …
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Data-driven methodologies for decision making in engineering design
In the product development process, customer needs are essential to develop the product concepts. These concepts are crucial because the subsequent stages in the process are dependent on the selected concepts. Customer needs are conventionally gathered via survey-based methods, which may require …
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Consumer heterogeneity, uncertainty, and product policies
… should develop product and pricing policies when customer reviews provide informative feedback about improving product or service quality. The analysis provides an alternative view of customer reviews such that they not only can help consumers learn about product quality, but also can help firms …
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Enhancing E-commerce Dataset recommendations using BERT and Named Entity Recognition
… as refining pricing strategies and improving customer satisfaction. For instance, a business analyst might need to examine how pricing changes impact customer feedback on electronic products to make future pricing decisions. However, existing such dataset recommendation systems like …
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Co-Creation of Value-in-Use through Co-Productive Business Processes: An Empirical Case Study based on the Hybrid Offerings of the German Opticians Trades.
… a qualitative methodology for analysing online customer reviews and to map customer satisfaction factors onto service process stages to understand how quality attributes shape value-in-use. The research is founded on the Servicedominant Logic and augmented by a Consolidated Quality Framework. It …
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Information in Online Purchase Decision Processes: Information Extraction, Data Analysis and Economic Impact
… sources of information: Product descriptions and customer reviews. Both sources affect consumers’ purchase decision processes and hence have an economic impact for consumers, shop providers and manufacturers. It is important to know how these sources of information influence a customer’s online …
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Visuals, inferences, and consumers' biased information seeking
… inclination to select congenial information in customer reviews, and whether consumers’ inferential beliefs and brand attitudes mediate such effects. In Study 3, I test consumers’ cognitive responses as another mediator between product visuals and brand attitudes, and the moderating role of need …
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Understand omnichannel customer value and the human-machine user experience when using mobile application
… the human-machine user/consumer experience when customers use retail mobile applications under the omnichannel context. Customer reviews from retail mobile application were crawled and investigated by text-mining methods, including textual data pre-processing, LDA topic modeling, sentimental …
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TextDive: construction, summarization and exploration of multi-dimensional text corpora
… in text repositories (e.g., news articles, customer reviews, etc.), it is highly desirable to systematically utilize and explore them by data mining, NLP and database techniques. In our view, documents in text corpora contain informative explicit meta-attributes (e.g., category, date, …
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EIUAS: an enterprise information update and alert system
… useful online information about products or customers, and then, such companies will improve their products or services consequent to this information and improve the functionality of the company. Thus, receiving a large amount and accurate information becomes the first important step in this …
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Structural exploration and inference of the network
… method for classification of online reviews that achieves better classification accuracy is extended. Automatic sentiment classification is becoming a popular and effective way to help online users or companies to process and make sense of customer reviews. The method combines two …
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Three Essays on Irregular Entries to the End-Customer Market
I study irregular entries to the end-customer market and the impact of such entries on suppliers, buyers, and customers. I am particularly interested in the irregularities of supplier encroachment and counterfeiting problems. This dissertation addresses these issues and proposes solutions in the …
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Operational decisions and learning for multiproduct retail
… role of uncertainty in both the seller and the customer decision processes. We begin by considering a logit model framework for personalized revenue management problems where utilities are functions of customer attributes, so that data for any one customer can be generalized to others via …
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Integrated Predictive Modeling and Analytics for Crisis Management
… realm of the hotel industry, aiming to optimize customer experience by analyzing online reviews and employing a localized Large Language Model to generate future customer trends and scenarios. Across these studies, the thesis aims to provide actionable insights and comprehensive solutions for …
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Islam and social media entrepreneurial communications :the case of British Muslim entrepreneurs and their use of social media to identify markets and engage customers
… in terms of market identification and customer engagement. Previous academic research has argued that entrepreneurial actions are the outcome of individual characteristics, experiences and having the potential to identify market gaps and effectively utilize business opportunities. …
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Essays on digital economy
… quality disclosure in the digital age - online reviews - incentives restaurants to improve quality. With little local information, tourists rely more on online reviews for restaurant recommendation than locals. Exploiting this source of variation in the impact of online reviews on restaurants, I …
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Contextual text mining
… according to particular users; analysis of customer reviews in the context of positive and negative sentiments can help the user summarize public opinions about a product; analysis of blogs or scientific publications in the context of a social network can facilitate discovery of more …
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