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Showing 1 to 1 of 1 for “"Customer Proposition"”.
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A Critical Evaluation of ITSO Smart Ticketing policy, practice and outcomes
… were Partnership Working and Governance, the Customer Proposition and the ITSO Question, which focused on the operationalisation of smart ticketing in the bus industry. In terms of the evaluation of the outcomes of ITSO, conclusions are reached as to the success ITSO has achieved in terms of …