Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 8 of 8 for “"Customer Centricity"”.
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Digital transformation framework for the New Zealand financial industry
… flexibility, risk management, collaboration, customer-centricity, regulatory compliance, data security, digital inclusion, technology adoption, organisational culture, and cross-cultural considerations. This adaptation addressed a critical gap and produced a comprehensive, customised DT …
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Study on cultural transformation that drives towards an effective digital transformation of Small Medium Enterprises (SME) in selected states of Malaysia
… Innovation Culture, Agile Way of Working, Customer-centricity, Collaboration, and Digital Leadership, are vital to them. From this research, it is proven that there is a positive correlation between the digital culture elements and three core areas of value creation, which are: 1) financial …
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Financial technology and business model innovation: A study of UK banking
… stakeholders within the wider FinTech ecosystem: customer centricity, data analytics, talent management, and leadership mindset. Overall, the research findings of this thesis argue that, in order to adapt and stay competitive in the dynamic FinTech ecosystem, the traditional bank in the case study …
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What factors influence the transition from safe 4.5 to safe 5.0 in a large-scale financial services organization
As customer needs evolve and the competitive landscape becomes more challenging for large-scale financial services organizations to meet customer demands and remain competitive. Large-scale financial services organizations must respond quickly to market changes and be agile in product and service …
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Factors for Sustainable Operations in the FinTech Industry. A Survey of Nigerian Users, Providers and Regulators.
… been generally identified as regulatory support, customer centricity, stakeholders’ partnership with incumbents, technology (including innovation), infrastructure, business environment and trust, as well as poor business plans, poor management, poor location, lack of inventory, uncontrolled …
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Municipal water financing models and partnerships in South Africa
… accessibility, affordability, and customer centricity. The key factors underpinning this performance include the degree of urbanisation, the ability to cross-subsidize, and the demography of the region. That said, the private sector's efficiency and financial discipline yielded …
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Factors influencing the decision to transition from Multi-Channel to Omni-Channel – A Banking Perspective
… information are shared across cross channels, customers are in control of the channels they wish to use. Factors influencing the organisational decision to transition from Multi-Channel to Omni-Channel hasn't been fully explored. Is this decision responding to internal factors like efficiency …