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Showing 1 to 1 of 1 for “"Consumer satisfaction -- Malta -- Gozo"”.
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A multi-perspective on the role of customer experience across the hospitality industry in Gozo
… plays within the hospitality industry in Gozo. The aim is to obtain an overview of the expectations of hotel guests and how various hospitality providers deal with delivering a positive customer experience. Methodological Approach: In order to collect the required qualitative data, …