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Showing 1 to 1 of 1 for “"Captive Services"”.
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Does a gift in a captive service make me feel better? Examining gift giving in uncertain conditions that influence emotions and firm performance.
… to influence negative primary appraisals in captive services during the secondary appraisal process through gift giving. Negative consumer emotions can be affected by uncertainties from captive services due to the limitation of consumer power in decision making, control in how decisions are …