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Showing 1 to 1 of 1 for “"Call center agents--Evaluation"”.
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Using simulation to evaluate and improve performance of the contact center at Bluecross Blueshield of Tennessee
… are to evaluate the performance of the contact center of the regional division and improve its performance through the simulation while still maintaining the standard service level required by the BlueCross BlueShield Association. The simulation model was built by using Pro Model 2002 to …