Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 9 of 9 for “"Business to business relationships"”.
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Service Experience in Business-to-Business Relationships
… explores how service experience impacts on business-to-business relationships. It investigates the role of service encounters in a business-to-business context through examining the characteristics of service encounters in business-to-business markets and how service encounters impact on …
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Explaining Buyer Opportunism in Business-to-Business Relationships
… among firms in the supply chain is necessary for business process execution and relationship success. One phenomenon of great significance to buyer-supplier relationships is opportunism. Opportunism is defined as behavior that is self-interest seeking with guile. It is manifested in behaviors such …
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Assessing the value of sustainability initiatives in business-to-business relationships
… recent decades. Companies are actively seeking to promote innovative practices to reduce environmental impact and attract the "green" shopper. The business-to-business (B2B) segment is no different, and many companies utilize proactive sustainability strategies. This thesis examines the …
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The influence of employee engagement on customer experience in business-to business relationships
A customer's overall experience of interaction with a firm can be influenced by a variety of antecedents including employee behaviour, and can affect a variety of constructs including a customer's intention to remain loyal to a firm. The study contributes to the customer experience literature by …
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Competencies, capabilities, and relational factors in buyer-supplier Business-to-Business networks
Most of today's knowledge of Business-to-Business marketing is grounded on studies conducted in so-called western countries. Recently some researchers have started to question the validity of concepts, ideas and measures conceived in developed markets to explain business marketing phenomena in …
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Purchasing organisation structure and its impact on supply relationship - An Irish public sector case study
… it becomes more and more difficult and expensive to obtain funding for infrastructure projects. Public sector procurement is undergoing major changes. Drastic cuts in government budgets re-ignited the debate of centralisation versus decentralisation that was last debated after the oil crisis of …
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Social capital, relationship quality and key account management effectiveness: a relational perspective
… (KAM) has been increasingly accepted in the business-to-business market as an approach concerned with establishing and sustaining long-term relationships with a supplier’s most important business customers. Due to the considerable benefits that are associated with implementing this approach, …
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Examination of the level of adoption of opportunistic behaviors in the supply chain in the food sector : Relationships between multiple retailers and suppliers
… about multiple retailers’ practicing in their relationships with suppliers. In some cases, multiple retailers may behave opportunistically against their suppliers. This could negatively impact suppliers’ operations, the whole chain’s competitiveness and in the long term even consumers’ welfare. …