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Showing 1 to 1 of 1 for “"Blended call centers"”.
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Modeling And Optimization Of Non-Profit Hospital Call Centers With Service Blending
… the operations problems in non-profit hospital call centers with inbound and outbound calls service blending. </p> <p>First, the routing policy for inbound and outbound calls is considered. The objective is to improve the system utilization under constraints of service quality and operators' …