Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 17 of 17 for “"Bank employees"”.
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Customer relations training for bank employees: a study of twelve Boston banks
Thesis (M.S.)--Boston University
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Food Waste Reduction through Food Sharing Initiatives: The lived Experiences of Restaurants and Food Bank Employees in Riyadh
… the lived experiences of restaurants and food bank employees. Research data were collected through a face-to-face semi-structured interview method from 15 participants from selected restaurants and food bank in Riyadh. Using the theory of planned behaviour (TPB) as the theoretical lens, a …
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Perception of Sex Discrimination and Sexual Harassment Among Bank Employees in Nigeria: A Comparative Study of the Nigerian and the British Employee Protection Laws
… investigation was conducted using the Nigerian banking sector as the case study. The United Kingdom sex discrimination and sexual harassment laws were analysed to ascertain if the laws have been effective in addressing the problems in the United Kingdom and test their applicability in Nigeria. …
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The Growth of Trade Unionism in the London clearing banks, 1960-1970:a sociological interpretation
… growth of unionisation in the London Clearing Banks between 1960 and 1970. In Chapter One the growth of white collar occupations and white collar trade unionism in the British economy is briefly characterised. After a review of the literature on the determinants of white collar unionisation in …
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Contribution of Employee Motivation in Providing Quality Customer Service in the Banking Sector, A case of Akiba Commercial Bank
… providing quality customer service in Tanzania banking sector; a case of Akiba Commercial Bank PLC. Specifically to identify types and the level of employees’ motivation that enhancing the provision of Quality customer service in ACB, to investigate the factors that motivate employees to provide …
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A concurrent validation study of the United States Employment Service's validity generalization job family four scores
… validation study was conducted with 219 clerical bank employees. Two predictors, the General Aptitude Test Battery (GATB) and the American Bankers Association's test battery, were administered. Two criteria measures were obtained, supervisory ratings on the Descriptive Rating Scale for all …
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The development of an integrated model of the relationship among strategic decision-making process, organisational change and employees’ EVLN behavioural responses
… implementation of organisational changes, and employees’ responses towards these changes are typical challenges in organisational life. In this content, the recent financial crisis of 2007-2008 had a profound impact on the Greek economy, as the Greek banking sector had undergone a series of …
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A study of the effects of mobile banking services on the financial performance of Zambian commercial banks: a case study of Atlas mara.
The introduction of mobile banking has completely transformed the financial industry, providing customers with unparalleled ease of access and convenience. This paper explores the complex relationship between mobile banking and the financial performance of commercial banks. The study employs a …
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A study of the effects of mobile banking services on the financial performance of Zambian commercial banks: a case study of Atlas mara.
The introduction of mobile banking has completely transformed the financial industry, providing customers with unparalleled ease of access and convenience. This paper explores the complex relationship between mobile banking and the financial performance of commercial banks. The study employs a …
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Challenges Facing Islamic Banks: Evidence from Iraq and GCC Countries
Abstract<br/>Islamic banking is a new system that has started operating several decades ago. Its principles emanate from the religion of Islam and it is different from conventional banking system. Due to its characteristics and novelty of the system, it faces many challenges wherever it operates in …
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The impact of Total Quality Management in the banking sector in the UK
… scenario of Total Quality Management in the Banking sector in the UK and the role of service quality, employee satisfaction and commitment in achieving organizational excellence and financial performance in financial institutions. It also identifies the implementation of TQM and the …
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Employee empowerment and customer satisfaction: an investigation from a UAE banking-sector perspective.
… between the empowerment of front-line employees and service quality (in terms of customer satisfaction) in the United Arab Emirates (UAE) banking industry. The UAE banking industry is a sector in which minimal research has been published. The connection between employee empowerment and …
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Corruption and Central Banks
Central banks are viewed by the general public as reputable institutions, a perception bolstered by economic theory and modeling. By extension, central bankers are thought of as benevolent, as decent men and women attempting to maximize societal welfare through their decisions. Yet, cases of …
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Investigating the deployment of electronic customer relationship management readiness and maturity models in the Iranian banking industry
… almost all organisations, particularly in the banking world. However, Information technology (IT) has changed ways of interacting with customers, resulting in the appearance of the concept of Electronic Customer Relationship Management (eCRM), which has caused a shift from offline CRM to eCRM. …
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Financial Service Quality: Evidence from Banking Sector of Pakistan
… of organisations (Yasin et al., 2015), including banks (Veli Şafakli, 2007), along with the worldwide shift towards service-based economies (Arshad et al., 2015) and increased competition (Ushantha et al., 2014). Today, many financial services, specifically those dealt with in banks, are …
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The formulation of a design to evaluate the effects of training on banks
… well-run business combines motivated, trained employees with the right work environment to produce the greatest results at the least cost. When the results (from a product or service) do not exceed costs by a sufficient margin, at least one part of the system is not operating efficiently. This …