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Showing 1 to 1 of 1 for “"Atendimento ao contribuinte"”.
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Atendimento por e-mail na Receita Federal: uma análise através do modelo de aceitação de tecnologia
The objective of this research was to evaluate the taxpayer acceptance of using e-mail for service at the Receita Federal (Brazilian Revenue Service, RFB), applying the Technology Acceptance Model (TAM) which considers the perceived dimensions of usefulness and ease of use. RFB's taxpayer …