Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 9 of 9 for “"After sales service"”.
-
An investigation into after-sales service in the South African motor industry
This thesis looks at after-sales service in the South African motor industry, an area where very little research has been published. The aims of the project, in addition to just gaining a better understanding of the broad subject, were to find out the relative importance, in the mind of the …
-
Installed base information: Ensuring customer value and profitability after the sale
… get from using their products and their after-sales operations' profitability. Although companies have product-related records on their sales, production, deliveries, service contracts, and service jobs, the data in the often function-specific information systems remain incompatible, and …
-
Identifying system-wide contact center cost reduction opportunities through lean, customer-focused IT metrics
… determined by customers' satisfaction with the after-sales service they receive. Previously, Dell has been able to deliver high customer satisfaction but has done so at a high expense, further reducing the low margins on their consumer product line. Dell's Global Consumer Services and Support …
-
Comparative study of international marketing strategy of Japanese and Taiwanese CNC machine tool industry in the ASEAN region
After World War II, the USA and Europe dominated the world's machine tool industry, exporting costly high-performance machine tools. Emerging from the ravages of war and a decimated manufacturing base, Japanese and Taiwanese machine tool manufacturers were committed to catching up with the leading …
-
Pengaruh atribut produk handphone Samsung android terhadap kepuasan pelanggan: Studi pada mahasiswa baru Fakultas Ekonomi angkatan tahun 2013 Ma'had Putri Sunan Ampel Al-Ali UIN Maliki Malang
… brand, Price, availability of spare parts and after sales Service to customer satisfaction mobile Samsung android on Freshman Economics Force 2013 Ma’had the daughter of Sunan Ampel Al-Ali UIN Malang. This research is quantitative research. In this study, the population is all of the new …
-
Diseño de una propuesta de mejora estratégica para el servicio postventa personalizado en los talleres de una empresa automotriz en Lima
Este trabajo de investigación presenta una propuesta estratégica orientada a transformar la experiencia del cliente en el servicio postventa personalizado de Autofondo, empresa automotriz con operaciones en Lima. A partir del análisis del modelo SERVQUAL y de la percepción de valor de los clientes, …