Global ETD Search
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Showing 1 to 1 of 1 for “"Aeronaútica comercial"”.
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Lean service and its implications in the quality of the service of the aircraft industry companies: A systematic review of the literature
Providing a high-quality service has become an important factor for the survival of companies and generating customer satisfaction, therefore airlines must improve the quality they offer in order to improve their image. There are various methods used to evaluate and optimize the quality of airline …