Global ETD Search
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Showing 1 to 1 of 1 for “"APLICAÇÃO DE MODELO SERVQUAL EM ARQUIVOS"”.
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Gestão de arquivo na visão dos usuários internos: qualidade dos serviços do Arquivo do Centro de Ciências Humanas, Letras e Artes - UFPB
… research evaluates the perception of community members regarding the quality of services provided in the Archive Centre of Sciences Humanities, Letters and Arts of the Federal University of Paraíba. In order to ground the study theoretically perform a literature search in the literature, working …