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Virginia Tech

Tell Me About Your Experience: How Consumer Narratives Persuade

Abstract

dc:description.abstract

My dissertation explores how people are persuaded by narratives. The first essay is a review of the literature over the past decade where I develop and then apply an overarching framework to synthesize the empirical work that examine antecedents and consequences of narrative persuasion as well as moderators and mediators that are involved in this process. In the second essay, I adopt a structural equations approach to examine the process through which consumers are persuaded by online consumer reviews, a common form of consumer narrative. A review that reads like a narrative (story) is likely to evoke transportation into that review, which affects persuasion-related outcomes. Across three studies, I explore how variables identified in essay 1 and important to the persuasion-related literature affect this process. In the third essay, I adopt an experimental approach to further explore the process of reflection, which is introduced in essay one. I demonstrate that this process is distinct from transportation, and that mediates the relationship between transportation and persuasion-related outcomes.

Degree

thesis:*
Name thesis:degree_name
Ph. D.
Level thesis:degree_level
doctoral
Discipline thesis:degree_discipline
Business, Marketing
Department dc:contributor.department
Marketing
Grantor dc:publisher
Virginia Tech
Year dc:date.issued
2014

Author and committee

dc:creator, dc:contributor.*
Author dc:creator
  • Hamby, Anne Marie
Chair dc:contributor.committeechair
  • Brinberg, David L.
Committee members dc:contributor.committeemember
  • Bagchi, Rajesh
  • Weaver, Kimberlee D.
  • Jaccard, Jim

Subjects

dc:subject × 3

Rights

dc:rights
Statement dc:rights
  • In Copyright

Identifiers

dc:identifier.*
Dc Identifier Other
vt_gsexam:2356
OAI identifier oai:identifier
oai:vtechworks.lib.vt.edu:10919/25873

Chain of custody

source
Harvested from
Virginia Tech
Base URL
vtechworks.lib.vt.edu/oai/request
Last updated
2026-07-22
Source record
OAI-PMH GetRecord
citation

Hamby, Anne Marie. Tell Me About Your Experience: How Consumer Narratives Persuade. doctoral thesis, Virginia Tech, 2014. http://hdl.handle.net/10919/25873