Designing Socio-Technical Systems to Illuminate Possibilities for a Vulnerable Population

How might computer scientists work with communities in facilitating meaningful social change? In this project, we make a case for an approach that builds upon what the individuals and community already have---their assets---rather than emphasizing "user's needs" as typically postulated by human-centered design. We present details of our four-year-long assets-based engagement with an anti-trafficking organization in Nepal and the sex trafficking survivors supported by the organization. We explored the potential role that socio-technical systems and technology designers can play in assisting the survivors to build on their existing assets towards their vision of "dignified reintegration". The research involves three fieldwork and a remote study, each one leveraging carefully tailored socio-technical systems to investigate a design proposition. We present an operationalizable definition of assets and a framework of action to leverage assets in realizing change at an individual and institutional level. We describe the conditions that influenced the possibilities for our interventions and the factors that guided the design of the socio-technical systems. We further highlight how we adapted our methods to the local resources and practices in order to foster a space that promoted comfort and control to the study participants. The detailed account of our approach aims to provide a justification for undertaking slow, incremental steps with the community.

Name thesis:degree_name

Doctor of Philosophy

Level thesis:degree_level

doctoral

Discipline thesis:degree_discipline

Computer Science and Applications

Department dc:contributor.department

Computer Science

Grantor dc:publisher

Virginia Tech

Year dc:date.issued

2021

Author dc:creator

• Gautam, Aakash

Chair dc:contributor.committeechair

• Tatar, Deborah Gail

Committee members dc:contributor.committeemember

• Zare, Bonnie
• Harrison, Steven R.
• Lee, Sang Won
• Kumar, Neha

• assets-based
• vulnerable group
• sensitive setting
• HCI4D
• participatory design

Statement dc:rights

• In Copyright

Licence dc:rights.uri

• http://rightsstatements.org/vocab/InC/1.0/

Dc Identifier Other

vt_gsexam:32049

OAI identifier oai:identifier

oai:vtechworks.lib.vt.edu:10919/104635