Electronic Health Record Utilization and Education: Improving Role-Specific Confidence and Competence in the Outpatient Setting

<p>The call for meaningful use of electronic health records (EHR) and its universal benefits are well known. Despite mandates for change resistance to adoption of paper-less system remains problematic. Non-use of the EHR has persisted in the outpatient specialty care setting in spite of 4 all-staff trainings and stakeholder backing. This project suggests that implementing team leadership and educational tools provides staff with confidence and supportive resources to achieve proficiency. Objectives for this project include (a) providing staff with training and tools to access self-guided troubleshooting videos, follow quick-guide checklists for crucial tasks, and provide handouts for patient portal access, (b) verifying competency to complete role specific tasks, and (c) enhance morale. As of August 2017, 100% of staff were able to able to demonstrate self-efficacy to perform basic EHR functions and access resources. Data comparison of pre-/post-implementation survey data reveals staff self-confidence in EHR use increased from 40% to 90%. Staff feelings of support related using the software platform increased from 60% to 95%. Further research is recommended to promote understanding of how microsystems with limited resources can achieve meaningful use of EHRs, promote staff engagement, and achieve financial benefits.</p>

Name thesis:degree_name

Master of Science in Nursing (MSN)

Level thesis:degree_level

Project/Capstone - Global access

Year dc:date.available

2017

Author dc:creator

• Neuman, Nicole

Contributors dc:contributor

• Dr. Cathy Coleman

• electronic health record
• education
• utilization
• Nursing

Repository record dc:identifier

https://repository.usfca.edu/capstone/614

OAI identifier oai:identifier

oai:repository.usfca.edu:capstone-1647