Returning to Haiti: humanitarian effort or corporate capitalism ? : a crisis communication response evaluation of Royal Caribbean International

<p>The purpose of this study was to examine Royal Caribbean's crisis communications response following the return of their cruise ships to Labadee, Haiti, soon after the Januaty 12, 20 I 0 earthquake. A case study method was used to evaluate both sides of the situation and Royal Caribbean's crisis communications response is evaluated against a target standard of five benchmarks. The first benchmark requires recognizing that a crisis has occurred. The second benchmark involved having an immediate response, by getting the story out first, even if all the facts are not yet available. The third benchmark conveyed the importance of directly communicating with key stakeholders. The fourth benchmark, an all-time favorite, reiterates the importance of telling the truth, bad and good, and keeping it consistent. The fifth benchmark focuses on companies putting people first and conveying a genuine concern for those affected.</p> <p>This study begins with an introduction of concerned parties, locations and issues. The crisis situation presented is the 7.0 magnitude earthquake that occurred on January 12, 2010 in Haiti. It continues with a discussion of the communication crisis that resulted from Royal Caribbean's decision to continue cruise trips to its port of Labadee on Haiti, following the disastrous earthquake's widespread devastation. Praise and criticism for Royal Caribbean was equally considered, as was the cruise line's crisis management, specifically its series of crisis communications and their short and long-term implications.</p> <p>In conclusion, analysis suggested that Royal Caribbean underutilized crisis communication techniques. It is essential that a company have a swift response and communicate to the public what is being done to make sure that a crisis is handled effectively.</p>

Name thesis:degree_name

Master of Arts (M.A.)

Level thesis:degree_level

Thesis - Pacific Access Restricted

Discipline thesis:degree_discipline

Communication

Year dc:date.available

2010

Author dc:creator

• Piffero, Melissa A.

Contributors dc:contributor

• Carol Ann Hackley

• Royal Caribbean International
• Earthquakes
• Haiti
• Disaster relief
• Crisis management
• Cruise ships
• Public relations
• Corporations
• Communication
• Public Relations and Advertising
• Social and Behavioral Sciences

Licence

• http://rightsstatements.org/vocab/InC/1.0/

Repository record dc:identifier

https://scholarlycommons.pacific.edu/uop_etds/742

OAI identifier oai:identifier

oai:scholarlycommons.pacific.edu:uop_etds-1741