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San Jose State University
Exit, voice, and loyalty and the function of communication in a customer service setting
Degree
thesis:*- Name thesis:degree_name
- Master of Arts (MA)
Author and committee
dc:creator, dc:contributor.*- Author dc:creator
-
- Fox, Richard
Identifiers
dc:identifier.*- Identifier
- https://scholarworks.sjsu.edu/etd_theses/679
- OAI identifier oai:identifier
- oai:scholarworks.sjsu.edu:etd_theses-1675