How the COVID-19 Pandemic Impacted the Organizations and Agencies that Support People Experiencing Homelessness in Calgary, Alberta During the First Wave: A Case Study

The COVID-19 pandemic greatly impacted the organizations and agencies that support people experiencing homelessness in Calgary, Alberta, Canada, during the first wave. Previous literature discussed social vulnerability theory and how marginalized populations are disproportionately impacted by disasters and emergency events, however few focused on homelessness related topics specifically. Through interviews and focus groups, this research project investigated how participants managed initial pandemic-related disruptions to their organizations, their services, and their people. Key findings included the need for strong business continuity planning, interagency collaboration and cooperation, outreach and education, greater investment in sheltering spaces and housing, and the importance of trauma-informed care. These findings will contribute to the literature for disaster and emergency management, business continuity, and social vulnerability and non-profit sectors.

Author dc:creator

• Cuff, Trina Rae

Advisor dc:contributor.advisor

• Slick, Jean

• School of humanitarian studies

Language dc:language.iso

en_US

Identifier URI

https://doi.org/10.25316/ir-20326

OAI identifier oai:identifier

oai:null:10613/28757