A study of adult patron library use and satisfaction with the Federal Street branch of the Camden City Free Public Library

<p>The purpose of this study was to determine how adult patrons were using the Federal Street branch of the Camden City Free Public Library. Additionally, the study measured patron satisfaction with the current level of service that the library was providing. One hundred and three responses were collected over an eight week period. Patrons were asked to evaluate twelve services based on present level of service and importance. From these responses the researcher was able to calculate satisfaction. The services were divided into three service areas: Information Services, Print and Electronic Resources and Library Services. Results of the survey showed that adult patrons were using their library for a number of reasons however, computer access stood out as a main service used by patrons. Overall patrons appeared to be very satisfied with the services provided by the Federal Street Branch of the Free Public Library. Patrons were highly satisfied with Library Services and Print and Electronic Resources areas respectively.</p>

Name thesis:degree_name

M.A. in School and Public Librarianship

Level thesis:degree_level

Thesis

Discipline thesis:degree_discipline

Special Educational Services/Instruction

Year dc:date.available

2003

Author dc:creator

• Brown, Aaron L.

Contributors dc:contributor

• Shontz, Marilyn

• Camden City Free Public Library (Camden, N.J.); Adult services in public libraries; Public libraries--Use studies
• Library and Information Science

Repository record dc:identifier

https://rdw.rowan.edu/etd/1265

OAI identifier oai:identifier

oai:rdw.rowan.edu:etd-2265