Utilization of visual metrics to drive intended performance

In recent years the American industrial landscape has undergone tremendous change as companies have worked to adopt Lean practices. This transformation has been difficult, but necessary, as American companies work to remain competitive with foreign competitors. A key enabler of these Lean transformations has been the use of visual metrics to communicate how a process has performed as well as to set goals for future performance. The challenge is to first identify what data is available and then create metrics that encourage and reward Lean behaviors. This thesis explores the introduction of visual metrics for a part inspection process at the Raytheon Company. Prior to the introduction of these metrics, there was limited ability to determine how the process was performing. As a result, downstream customers were able to track when a part entered the inspection process but were unable to predict when the inspection would be completed. This introduced a risk to the process and created a sense of frustration through the facility. The visual metrics for the inspection area were created on a series of visual dashboards that display common Lean metrics, such as cycle time and backlog (or work-in-process). Through these dashboards the area will be able to understand how it is performing and initiate continuous improvement projects to improve performance.

Department dc:contributor.department

Leaders for Manufacturing Program at MIT

Grantor dc:publisher

Massachusetts Institute of Technology

Year dc:date.issued

2007

Author dc:creator

• Wolbert, Daniel (Daniel Joseph)

Advisor dc:contributor.advisor

• David E. Hardt and Roy E. Welsch.

• Sloan School of Management.
• Mechanical Engineering.
• Leaders for Manufacturing Program.

Statement dc:rights

• M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission.

Licence dc:rights.uri

• http://dspace.mit.edu/handle/1721.1/7582

Language dc:language.iso

eng

Handle dc:identifier.uri

http://hdl.handle.net/1721.1/39689

OAI identifier oai:identifier

oai:dspace.mit.edu:1721.1/39689