A cross-industry analysis and framework of aftermarket products and services

This thesis looks at how supply chains of Aftermarket Products and Services are structured. The study includes an overall examination of the Aftermarket Function, as well as an overview and examination of Aftermarket Supply Chains in four different industries. The study includes general data about the four industries (Computers, Telecommunications Equipment, Automotive and Aerospace), along with examination of practices that are used in these industries. Finally, the thesis compares and contrasts the practices used in the industries and identifies underlying principles that unifies these otherwise diverse practices.

Department dc:contributor.department

Massachusetts Institute of Technology. Engineering Systems Division.

Grantor dc:publisher

Massachusetts Institute of Technology

Year dc:date.issued

2006

Author dc:creator

• Englezos, Petros

Advisor dc:contributor.advisor

• Lawrence Lapide.

• Engineering Systems Division.

Statement dc:rights

• M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission.

Licence dc:rights.uri

• http://dspace.mit.edu/handle/1721.1/7582

Language dc:language.iso

eng

Handle dc:identifier.uri

http://hdl.handle.net/1721.1/35539

OAI identifier oai:identifier

oai:dspace.mit.edu:1721.1/35539