An Analysis of the Tennessee Center for Performance Excellence Examiners' Continuous Improvement Process.

<p>The purpose of the study was to evaluate the continuous improvement process of the Tennessee Center for Performance Excellence (TNCP). Results of surveys conducted annually by the TNCPE from postapplicants provided data from the state award applicants. Their responses offered indicators of satisfaction among different industry sectors (education, government, healthcare, manufacturing, nonprofit, and service) with the TNCPE services (criteria booklet, feedback report, site visit policy, TNCPE staff, and team of examiners). The survey data were obtained from the TNCPE office in Nashville, Tennessee in which award applicants were provided a series of survey questions. These questions involved the overall award program and the site visit experiences. Within the program award, data included 26 applicant responses while the site visit surveys included 107 applicant responses. In addition, an alpha level of .05 was used for all statistical tests. The major conclusions were: (1) there are differences in the industry sectors with the length of the site visit, team of examiners' team leader's leadership, and the clarity of the feedback report (control vs. influence). Other tests were not statistically significant.</p>

Name thesis:degree_name

EdD (Doctor of Education)

Level thesis:degree_level

Dissertation - unrestricted

Discipline thesis:degree_discipline

Educational Leadership

Year dc:date.issued

2010

Author dc:creator

• Ricker, Anita Paige

• TNCPE
• Malcolm Baldrige
• Quality Improvement
• Crosby
• Juran
• Deming
• TQM
• Policy Design, Analysis, and Evaluation
• Public Affairs, Public Policy and Public Administration
• Social and Behavioral Sciences

Statement dc:rights

• Copyright by the authors.

Repository record dc:identifier

https://dc.etsu.edu/etd/1666

OAI identifier oai:identifier

oai:dc.etsu.edu:etd-3021