Consumer protection and service delivery by the retail industry in the greater Durban area : the legal implications of the Consumer Protection Act 68 of 2008

Submitted in fulfillment of the requirements of the Master’s Degree in Marketing, Durban University of Technology, Durban, South Africa, 2017.

Author dc:creator

• Govender, Vasantha

Contributors dc:contributor

• Govender, Jeevarathnam Parthasarathy
• Pillay, M.A.

• Consumer satisfaction--South Africa
• Consumers--South Africa--Attitudes
• Consumer protection--Law and legislation--South Africa
• Customer services--Quality control
• Retail trade--Customer services--South Africa

Language dc:language

en

Identifier

684391
https://doi.org/10.51415/10321/2645

OAI identifier oai:identifier

oai:openscholar.dut.ac.za:10321/2645