The influence of service quality on the post-dining behavioural intentions of customers at Cargo Hold, Ushaka Marine World

Submitted in partial fulfilment of the requirements for the Degree of Master of Technology: Hospitality and Tourism Management, Durban University of Technology, 2017.

Author dc:creator

• Nxumalo, Thobelani

Contributors dc:contributor

• Mnguni, Erasmus M.
• Dorasamy, Nirmala

• Consumer satisfaction--South Africa
• Restaurants--Customer services--Rating of
• Customer services--South Africa--Quality control
• Hospitality industry--South Africa

Language dc:language

en

Identifier

683375
https://doi.org/10.51415/10321/2528

OAI identifier oai:identifier

oai:openscholar.dut.ac.za:10321/2528