Towards a knowledge sharing framework based on student questions : the case for a dynamic FAQ environment

This study investigates the impact of anonymous computer mediated interaction on question-driven knowledge acquisition among students. A growing concern for educational institutions in general and educators in particular has been to augment what students are formally taught and what they informally learn from one another. Anecdotal evidence suggests that students consult one another informally. However, informal consultations suffer from three limitations: a) they are limited to clusters of friends; b) shared information is not retained; c) educators have no access to informal knowledge. My argument is that knowledge shared informally among students is a potential knowledge resource for both students and educators. As a student resource, it allows students to reconstruct their own understanding as they share their knowledge with each other. As an educators' resource, it serves as a diagnostic tool about students' knowledge levels hence identifying areas of misunderstanding or misconceptions.

Grantor dc:publisher.institution

Department of Information Systems

Year dc:date.issued

2004

Author dc:creator

• Ng'ambi, Dick

Advisor dc:contributor.advisor

• Roode, JD

Language dc:language.iso

eng

Handle dc:identifier.uri

http://hdl.handle.net/11427/17536

OAI identifier oai:identifier

oai:open.uct.ac.za:11427/17536