Decision follow up using task management and semi-structured messages

Presently, organizational scenarios demand employees to exchange and obtain information from various sources to accomplish their duties. Said in other words, there is an increasing need for team work, for collaboration and for coordination. One aspect of this scenario that has been under investigation for decades concerns the decision making process, especially the use of decision support systems. However, very little has been done regarding the decision implementation phase, in particular about decisions made in meetings. This work analyses the concepts related to this problem looking at it from the viewpoints of Decision Support Systems and the Computer Supported Cooperative Work. We visit the literature and related work in both areas and show how they evolved to the state-of-the-art, and how decision implementation was not often included in the various initiatives. After that, we define the focus of our own approach and scope, and propose a solution based on automated mechanisms to assist the activities of formalizing the meeting cycle (i.e. pre-meeting, meeting and post-meeting phases), representing decisions explicitly, and obtaining follow ups through an integrated approach based on task management and e-mails exchange. We present the conceptual model and theories that were the basis of our research and show how we have implemented them as an extension of a Document Management System. Finally, we discuss the evaluation realized with the system and the results obtained. We conclude this document pointing out the added value of our approach, the limits we had to deal with along the process and we indicate some directions for future research.

Grantor dc:publisher

Shaker

Year dc:date

2007

Author dc:creator

• Valle, Carla

Contributors dc:contributor

• Jarke, Matthias

• info:eu-repo/classification/ddc/004
• Entscheidung
• Entscheidungsprozess
• Aufgabe
• E-Mail
• Informatik
• Kooperationssysteme
• Nachrichten
• Entscheidungsunterstützung
• Aufgabenverwaltung
• Decision follow-up
• decision process
• task management
• cooperative systems

Statement dc:rights

• info:eu-repo/semantics/openAccess

Language dc:language

eng

Identifier

https://publications.rwth-aachen.de/search?p=id:%22RWTH-CONV-124336%22

OAI identifier oai:identifier

oai:publications.rwth-aachen.de:62837